Returns and Refunds
If a desk mat, mouse pad or writing and craft pad is not right for you, a return can be requested within 30 days of receipt. Contact us first so we can confirm the return address before you send anything back.
Return conditions
Items must be unused and returned in their original packaging with any included accessories. Include the order number with the return so it can be matched to your purchase. Products that have been used, cut, marked or damaged after delivery may not qualify for a change-of-mind return. If you are unsure whether an item meets the conditions, ask before shipping it.
Return costs
For change-of-mind returns, the customer pays return shipping. If the item is wrong, damaged or defective, DeskPadly pays the return shipping cost. Keep the receipt or tracking details for any return you send, because a parcel that does not arrive cannot be inspected.
How to start a return
Contact us at or with your order number and the reason for the return. We will confirm the return address, which is . Pack the item securely in its original packaging and include the order number inside the parcel. Do not send a return to any other address.
If the mat arrived damaged, take a clear photo before packing. Check the guidance for its particular material before rolling or folding it.
Inspection and refunds
After a return is received, it is inspected to confirm the condition and contents. A refund is initiated 5–10 business days after the return is received and inspected. The time for the refund to post after it is initiated varies by payment provider. Refunds are issued to the original payment method where possible. For payment questions, see the payment page.
Wrong or damaged items
Report a wrong or damaged item with the order number and photos of the item and packaging. We will review the report and confirm how to proceed. Do not return a damaged item before contacting us. More delivery information is on the shipping page.
Checking your space
Before using a mat, compare its listed dimensions with the area available on your desk or work surface. Check the product details for its intended use and care instructions. If you are unsure which size to choose, our buying guide and support team can help you compare the information on the listing.