Choosing a size or material
If you are unsure whether a mat will fit your desk, measure the usable width and depth first, then compare those numbers with the listed mat dimensions. Tell us your desk measurements and what you keep on the desk — keyboard, mouse, monitor stand, lamp or craft tools — and we can point you to the formats described on the product pages. For material questions, mention whether you need a smooth glide for a mouse, a firmer surface for writing, or a softer pad for craft work, and check the care instructions listed for that product.
Delivery and order changes
For delivery questions, include your order number so we can look at the order status. Processing takes 1–3 business days, and estimated transit is 3–6 business days within the US and 4–8 business days to Canada. If you need to change an address or cancel an order, contact us before dispatch; once a parcel has shipped, the options are described on the cancellation page and the shipping page.
Damaged, wrong or returned items
If an item arrives damaged or is not what you ordered, send your order number and clear photos of the item and packaging so we can review it. For change-of-mind returns, read the returns page first and contact us to confirm the return address before sending anything back. Refunds are initiated 5–10 business days after we receive and inspect the return, and posting time varies by payment provider.
Payment questions
Prices are in USD. If a payment fails or appears twice, send the order number and the payment method name without sharing full card details. PayPal is planned but not connected at this time, so checkout does not currently offer it; see the payment page for the current status and for refund information.