Shipping Information

DeskPadly ships desk mats, mouse pads and writing or craft pads to the United States and Canada. Shipping is free without a minimum order value to both destinations. All prices and any shipping-related figures are shown in USD.

Processing and transit

Processing takes 1–3 business days after an order is placed. This is the time used to prepare the order, not the time the parcel spends with a carrier. Estimated transit is 3–6 business days within the US and 4–8 business days to Canada. These are estimates, not guaranteed delivery dates, and they begin after processing is complete.

Tracking

When tracking becomes available, it is sent to the email address used for the order. Keep that address accessible and check your spam or promotions folder if a message does not appear in your inbox. If you have not received tracking information after the processing window, contact us with your order number so we can check the order.

Address changes

Contact us as soon as possible if the delivery address needs to change. We can usually help before dispatch. Once a parcel has shipped, an address change may not be possible, and the order would then follow the options on the cancellation page. Please check the address carefully at checkout, including apartment or unit numbers.

Checking the mat on arrival

Before placing equipment on a new mat, compare the item and dimensions with your order. Keep its packaging while checking that it fits the usable desk area. If the mat or its packaging arrives damaged, take a clear photo and contact us with your order number before sending anything back. The buying guide covers measuring your desk.

Delayed or damaged parcels

If a parcel is delayed beyond the estimated transit window, send your order number and we will look into the order status. If a parcel arrives damaged, keep the packaging and take photos of the item and the box, then contact us with the order number and photos. Do not send a damaged item back before contacting us; we will confirm the next step. For general return conditions, see the returns page.

Questions

For shipping questions, reach us at or . Our address is . You can also read the FAQ for common delivery questions.