Cancellation and Order Changes

You may request cancellation before dispatch; we will check whether the order can still be stopped. Contact us as soon as possible with the order number so we can check whether the order has been prepared or shipped.

Before dispatch

If the order has not been dispatched, we will confirm whether it can be cancelled and explain the next step for any payment taken. Processing normally takes 1–3 business days, so a request made soon after ordering is more likely to arrive before dispatch. A cancellation request is not confirmed until we reply.

What to include in a request

Give the order number and the name or size of the mat you want to change. If there is more than one item, say whether your request concerns one item or the whole order. Wait for confirmation before placing a replacement order so you do not unintentionally receive two mats.

After dispatch

Once an order has been dispatched, it cannot be cancelled in the same way. The parcel will continue to the delivery address, and the return process applies instead. Read the returns page for the 30-day return window, the condition requirements and the return shipping costs. Contact us first to confirm the return address before sending anything back.

Changing an order

Changes to an address, item or size may be possible before dispatch. Send the order number and the change you need. If the order has already been prepared or shipped, the change may not be possible. For delivery timing, see the shipping page.

Exchanges

If you want a different size, material or product, contact us before dispatch to ask whether the order can be changed. After delivery, an exchange is handled as a return and a new order, subject to the return conditions and costs on the returns page.

Contact

Send cancellation requests to or call . Our address is . Payment and refund questions are covered on the payment page.