Payment Information

All prices on DeskPadly are shown in USD. The amount charged is the amount shown for the order at checkout, with the total shown before you submit payment.

Current payment status

PayPal is planned but not connected at this time. Checkout does not currently offer PayPal as a payment method. The payment methods that are available are the ones shown at checkout. If you have a question about a method before ordering, contact us at .

Failed or duplicate payments

If a payment fails, check the card or payment details and try again. If you see two charges for one order, contact us with the order number and the payment method name. Do not send full card numbers, security codes or passwords by email. We will look at the order record and explain the next step.

Refunds

Refunds are initiated 5–10 business days after a return is received and inspected. The time for a refund to post after it is initiated varies by payment provider. Refunds are issued to the original payment method where possible. Return conditions and costs are on the returns page.

PayPal buyer protection

PayPal is not currently connected, so PayPal buyer protection does not apply to orders placed now. If PayPal is added in the future, any buyer protection would depend on PayPal's own eligibility rules and terms. General information is available from PayPal. DeskPadly does not control those rules.

Questions

For payment questions, contact or . Our address is . See the FAQ for common payment questions.

A delivery or item problem

If your mat does not arrive or is significantly different from the description, check tracking and contact us with your order number. For an eligible payment made through PayPal once it is connected, you may be able to use PayPal purchase protection. Its official dispute guide explains the process and conditions.