Frequently Asked Questions
How do I choose between a desk mat, a mouse pad and a writing pad?
Start with the task and the space. A desk mat covers a wide area under a keyboard and mouse and is chosen by desk width and depth. A mouse pad is smaller and suits a mouse-only setup or a small clear area. A writing or craft pad is chosen when a stable surface for pen, pencil or tools matters. Compare the listed dimensions with your measured desk space, and check the material and care instructions on the product page. If you are unsure, send your desk measurements and what you keep on the desk to .
How do I know a mat will fit my desk?
Measure the usable width and depth of your desk, leaving room for items that should stay off the mat, such as a monitor stand or lamp base. Then compare those numbers with the listed mat dimensions. A mat slightly smaller than the clear area usually sits more easily than one that overhangs the edge.
Where do you ship and what does shipping cost?
DeskPadly ships to the United States and Canada. Shipping is free without a minimum order value to both destinations. Prices are in USD. See the shipping page for the full details.
How long does delivery take?
Processing takes 1–3 business days. Estimated transit is 3–6 business days within the US and 4–8 business days to Canada. These are estimates, not guaranteed dates, and transit begins after processing. Tracking is sent to the order email when available.
Can I change my address or cancel after ordering?
Contact us as soon as possible with your order number. Changes and cancellations may be possible before dispatch. Once an order has shipped, it cannot be cancelled in the same way, and the return process applies instead. See the cancellation page and the returns page.
What if my item arrives damaged or is wrong?
Report it with your order number and clear photos of the item and packaging. Do not send a damaged item back before contacting us; we will confirm the next step. DeskPadly pays return shipping for wrong, damaged or defective items.
How do returns work and who pays return shipping?
Returns can be requested within 30 days of receipt. Items must be unused and returned in original packaging with accessories and the order number. Contact us first to confirm the return address. The customer pays change-of-mind return shipping; DeskPadly pays for wrong, damaged or defective returns. Refunds are initiated 5–10 business days after receipt and inspection, and posting time varies by payment provider. See the returns page.
What payment methods are available?
Prices are in USD. The payment methods available are the ones shown at checkout. PayPal is planned but not connected at this time, so it is not currently offered. If a payment fails or appears twice, contact us with the order number and the payment method name, without sending full card details. See the payment page.
How should I care for my mat?
Follow the care instructions listed for the specific product. Where a product page gives cleaning or storage guidance, use that guidance rather than a general method, and avoid treatments that are not listed. If the instructions are unclear, ask before cleaning.