Terms of Use

These terms apply when you browse the DeskPadly site or place an order for a desk mat, mouse pad or writing and craft pad. By using the site, you agree to the terms described here.

Product information

Product pages describe the size, material and intended use of each item as listed. Measurements and care instructions should be checked before ordering. Colours and surfaces may appear different on a screen than in person. If a detail matters to you, ask before ordering through the contact page.

Scenes and product details

Desk scenes may include a keyboard, stationery or other objects to show scale and use. Check the product listing for the mat or set actually included in the price, along with its dimensions and stated material. If an essential size or care detail is missing, ask us before ordering rather than relying on an illustration.

Prices

Prices are shown in USD. The amount charged is the amount displayed for the order at checkout, as shown before you submit the order. Prices may change, but a change does not affect an order already placed.

Orders

An order is accepted when it is confirmed. Processing takes 1–3 business days. Shipping is free without a minimum to the US and Canada, with estimated transit of 3–6 business days in the US and 4–8 business days to Canada. Tracking is sent to the order email when available. Cancellation can be requested before dispatch; see the cancellation page.

Delivery

Delivery estimates are not guarantees. Address details should be checked at checkout. Delays and damaged parcels are handled as described on the shipping page.

Returns

Returns can be requested within 30 days of receipt for unused items in original packaging with accessories and the order number. The customer pays change-of-mind return shipping; DeskPadly pays for wrong, damaged or defective returns. Contact us first to confirm the return address. Refunds are initiated 5–10 business days after receipt and inspection. See the returns page.

Payment and support

Payment is in USD. PayPal is planned but not connected. Payment questions are covered on the payment page. Support is available at and . Our address is .